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Please review our Terms and condition page regarding when you will receive tracking number and info about an order placed with us.
Placing an Order?
We Accept VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS.
Need a Size Exchange?
Contact us via our Support Chat. Please Provide us with the FULL NAME on the order and the ORDER NUMBER within 7 days of receiving your order. Customer is responsible for shipping item to Returns Department.
Need to Cancel an Order?
All Cancelled orders are subject to a 20% cancellation fee so please make sure your order is correct before placing it. We will refund your card within 2-3 business days of receiving your cancelled request. Submit your request here: Customer Support Chat
Need to Return an item?
You may return product within 7 days of receiving the product, if you have received the wrong size, colorway, design, or defective product for Refund / store credit or exchange of product of equal or less value (no 20% restocking fee applied). Submit your request here: Customer Support Chat
Hassle Free Returns
If you are not 100% satisfied with your purchase for whatever reason, we offer hassle free returns. Restocking fee of 20% of the item will apply. Submit your request here: Customer Support Chat
What happens after I place my Order?
You will receive a confirmation email with the order you just placed. IF you did not receive an email from SNEAKER MATCH TEES please contact us to confirm that your order was received. You must provide us with a valid email to receive your confirmation. When Emailing us provide the FULL NAME on the order and we will assist you.
Once you have received order confirmation, your order is being processed and scheduled for shipping.
You will receive a SECOND email from us with your tracking information usually around the 5-7th Business day from when your order was placed, (if opted for 7-10 business days shipping). PLEASE allow 24-48hrs for your tracking number to update in the USPS system.
SHIPPING TIMES: 7-10 Business days: You will receive tracking info around the 5th-7th business day, shipped via 2 day priority mail.
Expedited 5-7 Business days: You will receive tracking info around the 3-5th business day, shipped via 2 day priority mail.
If your order says PROCESSING, we have received your order and it is scheduled to ship.
Our shipping provider is USPS. All tracking numbers should be tracked on the USPS website. www.USPS.com/tracking
Have a General Question? Feedback or Suggestions?
You may contact our support team with any questions, please submit your request here: Customer Support Chat
Your payment information, contact details and location of residence are only gathered for purchase, promotional and shipping purposes in accordance with Sneaker Match Tees
We will not share any sensitive information at any time with any third parties whatsoever.