Please review our Terms and condition page regarding when you will receive tracking number and info about an order placed with us.
Placing an Order?
We Accept VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS.
Need a Size Exchange?
Contact us via email: [email protected] Please Provide us with the FULL NAME on the order and the ORDER NUMBER within 7 days of receiving your order. Customer is responsible for shipping item to Returns Department.
Changes to an existing Order?
Unfortunately we are unable to make changes to an existing order. This includes shipping address.
Need to Cancel an Order?
All Cancelled orders are subject to a 30% cancellation fee so please make sure your order is correct before placing it. Refunds can take 5-10 business days to be processed by merchant and banks. Submit your request by emailing [email protected]
Need to Return an item?
You may return product within 7 days of receiving the product if we have made a mistake on your order, (If you have received the wrong size, colorway, design, or defective product). We will provide you with a return shipping label for returning the item(s). We will provide you with store credit or exchange of product of equal or less value. Submit your request by emailing [email protected]
Hassle Free Returns
If you are not 100% satisfied with your purchase for whatever reason, we offer hassle free returns. Restocking fee of 30% of the item will apply. Submit your request by emailing [email protected]
What happens after I place my Order?
You will receive a confirmation email with the order you just placed. IF you did not receive an email from SNEAKER MATCH TEES please email [email protected] to confirm that your order was received. You must provide us with a valid email to receive your confirmation so please check the email provided is correct. When Emailing us provide the FULL NAME on the order and we will assist you.
Once you have received order confirmation, your order is being processed and scheduled for shipping.
You will receive a SECOND email from us with your tracking information usually around the 11-14th Business day from when your order was placed, (if opted for 10-14 business days shipping). PLEASE allow 24-48hrs for your tracking number to update in the USPS system.
SHIPPING TIMES: 10-14 Business days: Note: ( Business days does not include weekends or Holidays) You will receive tracking info around the 11-14th business day, shipped via 2 day priority mail.
If your order says PROCESSING, we have received your order and it is scheduled to ship.
Our shipping provider is USPS. All tracking numbers should be tracked on the USPS website. www.USPS.com/tracking
Have a General Question? Feedback or Suggestions?
You may contact our support team with any questions, please submit your request by emailing [email protected]
Your payment information, contact details and location of residence are only gathered for purchase, promotional and shipping purposes in accordance with Sneaker Match Tees
We will not share any sensitive information at any time with any third parties whatsoever.