Updated 1/19, 2022: For orders already placed and waiting for tracking info only, Currently please allow up to additional 7 business days due to currently processing large volume of orders, to receive your tracking, Our facility experience a short down period due to Covid-19 restrictions in our area and we are working to fulfill your order. We appreciate your patience as we maneuver through this pandemic.
FAQ
Our frequently asked questions section may have the answers your looking for.
Tracking number
Tracking numbers are NOT issued right away. Tracking will issue the day the order ships out. Your OVERALL shipping time is 3-5 days processing time plus your shipping method time. If you need to contact us about your order text 480.450.4059.
Refunds
Refunds can take up to 5-10 business day from when the order was refunded to reflect in your account.
Cancelled order
We don’t accept cancelled orders. If we must cancel any existing order for ANY reason, we will apply a 30% Cancellation fee. Please make sure your order is correct.
Shipping
For Domestic Shipping within the United States we offer Free standard shipping of 7-14 business days. Other paid shipping options include First Class mail USPS, Priority Mail USPS, and UPS 2nd day air. All orders have a 3-5 day processing time regardless of shipping method.
International Shipping: $39.90 14-21 business days.
Shipping times account for our team processing all orders placed before yours. We process shipments in the order we received them. Due to the high demand for our product please allow 3-5 days processing time.
Still Need to Contact US?
contact us
Our team is working hard to respond to your inquiry within 24hrs. We will only respond to texts sent during business hrs 9am to 6pm Arizona time Monday – Friday. Response time may be delayed due to large volume of inquiries. Know that we are still working on your order. FOR ASSISTANCE WITH AN EXISTING ORDER TEXT: 480.450.4059. Please Provide us with the FULL NAME and ORDER NUMBER for the order. Our support team will skip your message if you do not provide this info. Thanks in advance.
If you have an existing order use the Customer Support VIA Text (480)450.4059. You will receive a message within 24hrs. DO NOT EMAIL US for help on an existing Order. Customer Support is only available via Text message.
For all other inquiries or questions NOT related to an existing order, use the form below to send us an email.