Sneaker Match Tees — Terms of Use, Shipping, Returns & Refunds
Effective Date: September 9, 2026
Thank you for shopping with Sneaker Match Tees. By placing an order through SneakerMatchTees.com, you agree to the policies below. Please review your order information carefully before completing your purchase.
Order Confirmation
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully to make sure the product, size, color, quantity, billing information, and shipping address are correct.
If you notice an issue with your order, contact us as soon as possible by text at 480-450-4059 and provide your full name and order number.
Order Changes
We will make reasonable efforts to assist with requested changes before an order enters production.
Once an order has entered production, we may no longer be able to change the size, color, design, quantity, or other product details.
Shipping-address changes may also be unavailable once an order has been processed or shipped.
Customers are responsible for reviewing and providing accurate order and shipping information at checkout.
Order Cancellations
Orders that have not yet entered production may be cancelled for a full refund.
Once an order has entered production, a 20% cancellation fee may apply to cover production, labor, materials, payment-processing, and other costs already incurred.
For purposes of this policy, an order may be considered in production once it has been submitted for printing, fulfillment, preparation, or other production work.
Orders that have already shipped cannot be cancelled and must instead follow our return policy.
Approved refunds will be issued to the original payment method. After a refund is processed by Sneaker Match Tees, your bank or payment provider may require additional time for the credit to appear on your account.
Shipping & Tracking
Shipping estimates shown during checkout refer to estimated carrier transit times after an order has shipped unless otherwise stated.
Once your order ships, tracking information will be sent using the contact information provided with your order.
Carrier delivery dates are estimates and may occasionally be affected by weather, holidays, transportation delays, or other circumstances outside of our control.
Please monitor your tracking information for the most current delivery status.
Delivered Packages
If tracking shows that your order was delivered but you cannot locate the package, please:
- Check your mailbox, porch, parcel locker, front desk, household members, or other areas where the carrier may have left the package.
- Allow a short period of time in case a carrier delivery scan was made before final delivery.
- Contact the shipping carrier using the tracking number.
- Contact Sneaker Match Tees so we can review the shipment with you.
We will make reasonable efforts to assist customers with delivery issues.
Wrong, Damaged, or Defective Items
If Sneaker Match Tees made an error with your order, including sending the wrong size, color, design, item, or a defective product, please contact us within 7 days of delivery.
Please provide your full name, order number, description of the problem, and photographs showing the issue when applicable.
For verified merchant errors or defective merchandise, we will provide a prepaid return label when appropriate and offer your choice of:
- Replacement
- Exchange
- Full refund to the original payment method
No restocking fee applies when Sneaker Match Tees made an error or the merchandise is verified as defective.
We ask customers to contact us so we have an opportunity to investigate and resolve the issue.
Size Exchanges
If you ordered the correct product but need a different size, contact us within 7 days of delivery.
Items being exchanged must be:
- Unworn
- Unwashed
- In original condition
- Free from stains, odors, pet hair, damage, or signs of use
When the size originally ordered by the customer was correctly fulfilled, the customer is responsible for return shipping and any applicable reshipping charges.
If we shipped a size different from the one ordered, Sneaker Match Tees will cover the appropriate shipping costs.
Hassle-Free Returns
If you are not satisfied with your purchase for a reason unrelated to a defect or error by Sneaker Match Tees, you may request a return within 7 days of delivery.
Returned merchandise must be:
- Unworn
- Unwashed
- In original condition
- Free from stains, odors, damage, or signs of use
A 15% restocking fee applies to approved discretionary returns.
Original shipping charges are non-refundable unless the return resulted from an error by Sneaker Match Tees.
Customers are responsible for return shipping on discretionary returns.
Please contact us before sending merchandise back so we can provide the correct return instructions.
Refund Processing
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are issued to the original payment method used for the purchase.
Once we submit the refund, banks and payment providers may require additional business days to post the funds to your account. These processing times are controlled by the financial institution and are outside of Sneaker Match Tees’ control.
Return Inspection
Returned merchandise is inspected before a refund or exchange is completed.
Items that have been worn, washed, altered, damaged after delivery, stained, or otherwise returned in a condition different from their original condition may not qualify for a refund or exchange.
If there is an issue with a returned item, we will contact the customer.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply before the package can be resent.
If Sneaker Match Tees made an address or fulfillment error, we will correct the issue at no additional cost to the customer.
Payment Disputes and Chargebacks
We encourage customers to contact Sneaker Match Tees directly if there is a problem with an order.
Most product, delivery, return, exchange, or refund concerns can be resolved quickly by contacting us at 480-450-4059 with your name and order number.
If you believe an item is damaged, defective, incorrect, or otherwise not as described, please contact us and provide details or photographs when applicable so that we have an opportunity to investigate and resolve the issue.
Nothing in this policy limits any rights a customer may have through their card issuer, payment provider, or applicable law.
Promotions and Discount Codes
Promotional offers and discount codes are subject to the terms stated with each promotion.
Unless otherwise stated, promotional offers:
- Cannot be combined with other promotions
- Have no cash value
- Cannot be applied retroactively to previously completed orders
- May be modified or discontinued at any time before an order is placed
Refund calculations may reflect the actual discounted amount paid for an item.
How to Request Help, a Return, or an Exchange
Text 480-450-4059 and provide:
- Your full name
- Order number
- Reason for contacting us
- Photos if the merchandise is damaged, defective, or incorrect
Please contact us before returning merchandise so we can provide the appropriate instructions.
Sneaker Match Tees
SneakerMatchTees.com